Terms of Service

1. Introduction and Acceptance of Terms

Welcome to IBS9 Intelligent Question Paper Studio, an educational technology platform operated by IBS9 Educational Technologies, located at 19, Vivekananda Nagar, Belgharia, Kolkata – 700056, West Bengal, India. These Terms and Conditions govern your access to and use of our website, applications, digital services, question paper generation tools, answer sheet generation facilities, and all associated features. By accessing, registering with, or using our platform, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions.

2. Platform Purpose and Educational Use

IBS9 is designed to support teachers, educators, coaching institutions, schools, academic professionals, and other authorized educational users in creating structured examination question papers and master answer sheets. The platform provides digital tools to simplify academic assessment, question preparation, formatting, and educational content management. All generated materials are intended primarily for legitimate educational, instructional, assessment, and academic purposes.

3. User Eligibility and Account Responsibility

Users must provide accurate, complete, and up-to-date information during registration and account creation. By registering, you confirm that you are legally eligible to use the platform and that the information submitted by you is authentic. Users are responsible for maintaining the confidentiality of their login credentials, passwords, OTPs, and other account authentication details. Any activity performed through your account shall be considered your responsibility unless unauthorized access is promptly reported to IBS9.

4. User Account Security

Users must take reasonable precautions to protect their accounts against unauthorized access, misuse, or disclosure. Sharing account credentials, transferring accounts, or allowing unauthorized individuals to access paid features may result in temporary suspension or permanent termination of the account. IBS9 reserves the right to implement authentication mechanisms, security verification procedures, and account monitoring measures to protect platform integrity.

5. Question Paper Generation Services

IBS9 provides tools that enable users to create, customize, format, and generate examination question papers based on their academic requirements. Users are responsible for reviewing all generated questions, instructions, marks distribution, syllabus alignment, difficulty levels, formatting, and overall academic suitability before using or distributing any examination material. IBS9 does not guarantee that every generated question will be entirely error-free, academically appropriate, or aligned with every educational board, university, examination authority, or curriculum.

6. Master Answer Sheets and Answer Accuracy

The platform may provide master answer sheets, suggested answers, model solutions, explanations, and other academic assistance materials. Such content is intended as an educational reference and should be independently reviewed by qualified educators before being used for formal assessment or evaluation. IBS9 does not guarantee absolute correctness, completeness, or universal acceptance of generated answers. The final responsibility for answer verification, marking schemes, and academic evaluation rests with the respective educator or institution.

7. Intellectual Property Rights and Ownership

All proprietary elements of the IBS9 platform, including its software architecture, user interface, design systems, question generation mechanisms, formatting structures, document layouts, Bengali Unicode and HarfBuzz-based typographical rendering implementations, algorithms, databases, branding, logos, graphics, and associated technologies, are owned by or lawfully licensed to IBS9 Educational Technologies. These materials are protected under applicable intellectual property and copyright laws. No user may copy, reproduce, modify, distribute, reverse-engineer, commercially exploit, or create derivative works from proprietary platform components without prior written authorization.

8. User-Generated Content and Academic Materials

Users retain responsibility for the academic content, questions, text, documents, reference materials, and other information they upload, submit, or create through IBS9. Users must ensure that they possess the necessary rights, permissions, and lawful authority to use such materials. By submitting content to the platform, users grant IBS9 a limited, non-exclusive right to process, store, format, and display such content solely to provide and operate the requested services, subject to applicable privacy and data protection requirements. Users must not upload copyrighted or confidential academic materials without appropriate authorization.

9. Permitted Use and Restrictions

Users agree to use IBS9 only for lawful and legitimate purposes. Any attempt to exploit platform vulnerabilities, bypass subscription restrictions, manipulate payment systems, access unauthorized information, interfere with platform infrastructure, distribute malicious software, scrape platform data, or disrupt services is strictly prohibited. Users must not use IBS9 for fraudulent activities, academic misconduct, unauthorized commercial redistribution, or any activity that violates applicable laws or the rights of third parties.

10. Subscription, Pricing and Payments

Certain features and services of IBS9 may be available through paid subscriptions, credits, packages, or other payment-based arrangements. Applicable pricing, usage limits, subscription periods, and service conditions will be displayed on the relevant purchase or subscription page. Users are responsible for reviewing the applicable charges before completing a transaction. Payments may be processed through authorized third-party payment service providers. IBS9 does not directly store users' complete payment card details or sensitive banking credentials unless expressly stated otherwise in the applicable payment arrangement.

11. Digital Credits and Usage Limits

Where the platform provides credits, generation limits, usage quotas, or subscription-based access, such benefits shall be governed by the applicable package conditions. Credits or usage entitlements may be restricted to specific services and may not be transferable, exchangeable, or redeemable for cash unless expressly permitted by IBS9. Any attempt to manipulate, duplicate, transfer, or fraudulently obtain credits may result in account restrictions or termination.

12. Service Availability and Maintenance

IBS9 aims to provide reliable and continuous access to its services. However, uninterrupted availability cannot be guaranteed. The platform may occasionally become unavailable due to scheduled maintenance, software updates, server issues, network failures, third-party service interruptions, security incidents, or circumstances beyond our reasonable control. IBS9 reserves the right to modify, suspend, restrict, or discontinue any feature or service when reasonably necessary for maintenance, security, operational, or business purposes.

13. Third-Party Services and Integrations

Certain platform functionalities may depend on third-party technologies, infrastructure providers, cloud storage services, payment gateways, authentication services, communication providers, or other external integrations. Such services may operate under their own terms, privacy policies, and operational conditions. IBS9 shall not be responsible for independent failures, service interruptions, policy changes, or actions of third-party providers beyond its reasonable control.

14. Privacy and Data Protection

IBS9 respects the privacy of its users and is committed to handling personal information responsibly. Information collected during registration, account usage, payments, customer support, and other platform interactions will be processed in accordance with our Privacy Policy and applicable laws in India. Users are encouraged to review the Privacy Policy to understand what information may be collected, how it is used, stored, protected, and disclosed where legally permitted or required.

15. Academic Responsibility and Independent Verification

IBS9 is a technological service provider and does not function as an educational board, university, examination authority, accreditation body, or official academic institution. Users and educational institutions remain solely responsible for determining whether generated question papers and answer sheets comply with their respective academic standards, institutional guidelines, syllabus requirements, and examination regulations. Generated content must be carefully reviewed before being used in official examinations.

16. Limitation of Liability

To the maximum extent permitted by applicable law, IBS9 Educational Technologies shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use or inability to use the platform. This includes, without limitation, academic errors, incorrect answers, examination-related consequences, data loss, business interruption, service unavailability, or unauthorized access resulting from circumstances beyond our reasonable control. Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

17. Indemnification

Users agree to indemnify and hold harmless IBS9 Educational Technologies, its owners, operators, employees, representatives, and service partners against claims, liabilities, damages, losses, and reasonable expenses arising from their unlawful use of the platform, violation of these Terms, infringement of third-party rights, misuse of academic materials, or breach of applicable laws.

18. Suspension and Termination of Accounts

IBS9 reserves the right to temporarily suspend, restrict, or permanently terminate user accounts where there is reasonable evidence of fraudulent activity, unauthorized access, payment manipulation, violation of these Terms, misuse of platform resources, or activities that may threaten platform security or the rights of other users. Where reasonably practicable and legally permissible, users may be notified of the relevant action. Termination shall not affect obligations or liabilities that arose before the termination date.

19. Changes to Platform and Terms

IBS9 may periodically introduce new features, modify existing functionalities, update pricing structures, or revise these Terms and Conditions to reflect operational, technical, legal, or regulatory changes. Updated versions will be published on the official website with a revised effective or updated date wherever appropriate. Continued use of the platform after such changes become effective constitutes acceptance of the revised Terms, subject to applicable law.

20. Force Majeure

IBS9 shall not be held responsible for delays, interruptions, or failure to perform obligations caused by events beyond its reasonable control, including natural disasters, floods, earthquakes, fire, epidemics, pandemics, government restrictions, civil disturbances, cyberattacks, internet infrastructure failures, power outages, or interruptions in essential third-party services.

21. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any dispute arising from the use of the IBS9 platform or these Terms shall be subject to the jurisdiction of the competent courts located in Kolkata, West Bengal, India, subject to applicable laws and jurisdictional requirements.

22. Severability and Waiver

If any provision of these Terms and Conditions is determined to be invalid, unlawful, or unenforceable by a competent authority, the remaining provisions shall continue to remain valid and enforceable to the extent permitted by law. Any failure by IBS9 to exercise or enforce a right under these Terms shall not constitute a waiver of that right.

23. Contact and Customer Support

For questions, clarifications, complaints, technical assistance, or concerns relating to these Terms and Conditions or the use of IBS9 services, users may contact our official support team through the following communication channels.

Company Name: IBS9 Educational Technologies

Business Address: 19, Vivekananda Nagar, Belgharia, Kolkata – 700056, West Bengal, India.

Official Email: info@ev11.in

Customer Support Email: support@ev11.in

WhatsApp Support: +91 9433327201

Users are encouraged to include their registered account details and a clear description of their concerns when contacting our support team.

24. Final Acceptance

By accessing, registering for, purchasing, or continuing to use IBS9 Intelligent Question Paper Studio, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any provision of these Terms, you should discontinue using the platform and its associated services.

Operated by IBS9 Educational Technologies

Last Updated: 14 November 2026