Privacy Policy

1. Introduction

Welcome to IBS9 Intelligent Question Paper Studio, an educational technology platform operated by IBS9 Educational Technologies, located at 19, Vivekananda Nagar, Belgharia, Kolkata – 700056, West Bengal, India. We respect the privacy of our users and are committed to protecting personal information collected through our website, applications, and associated digital services. This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard user information when you access or use our platform. By using IBS9, you acknowledge that you have read and understood this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to all users of IBS9, including teachers, educators, tutors, coaching centres, educational institutions, administrators, and other individuals accessing our services. It covers information collected through account registration, question paper generation, master answer sheet generation, subscriptions, payments, customer support, website interactions, and other platform-related activities.

3. Information We Collect

We may collect different categories of information depending on how you interact with our platform. This may include personal information, account information, contact details, educational preferences, transaction-related information, technical information, and information voluntarily submitted by users. We collect only the information reasonably necessary to operate, maintain, improve, and secure our services.

4. Personal and Account Information

When users register or create an account, we may collect information such as name, email address, mobile number, username, authentication details, institution or organization name, and other information provided during registration. This information is used to create and manage user accounts, verify identities where necessary, provide access to platform features, and communicate important account-related information.

5. Educational and User-Generated Content

IBS9 allows users to create, upload, enter, and manage educational materials, including questions, examination instructions, subject details, syllabus information, academic documents, answer sheets, and other related content. Such information may be processed and stored to provide question paper generation, formatting, document preparation, and other requested educational services. Users are responsible for ensuring that they have the necessary rights and permissions to upload or submit such materials.

6. Technical and Device Information

When you access IBS9, certain technical information may be collected automatically, including IP address, browser type, device type, operating system, access timestamps, approximate location derived from network information, session information, and technical diagnostic data. This information helps us maintain platform security, identify technical problems, improve compatibility, monitor performance, and prevent unauthorized activities.

7. Cookies and Similar Technologies

IBS9 may use cookies, session identifiers, local storage, and similar technologies to maintain login sessions, remember user preferences, improve website functionality, enhance security, and understand platform usage. Essential cookies may be required for certain features to operate correctly. Users can manage or restrict cookies through their browser settings; however, disabling certain cookies may affect the availability or functionality of some platform features.

8. How We Use Your Information

We use collected information to create and manage user accounts, authenticate users, provide question paper generation services, generate master answer sheets, process subscriptions and payments, maintain transaction records, respond to support requests, improve platform performance, prevent fraud, protect system security, communicate service updates, and comply with applicable legal obligations. We do not intend to use personal information for purposes unrelated to the services without an appropriate lawful basis.

9. Question Paper and Answer Sheet Processing

Information submitted for generating question papers, model answers, suggested solutions, and other educational documents may be processed through our platform infrastructure and relevant technology services. Users should avoid submitting unnecessary sensitive personal information, confidential examination information, or identifiable student information unless such submission is necessary and legally authorized. Users are responsible for reviewing the materials they submit before using the platform.

10. Payment and Transaction Information

IBS9 may offer paid services, subscriptions, digital credits, or other payment-based features. Payments may be processed through authorized third-party payment gateways and payment service providers. Depending on the payment method, transaction information such as payment reference numbers, transaction IDs, payment status, order details, and billing-related information may be received or maintained by IBS9 for transaction verification, accounting, customer support, refunds, and fraud prevention. Sensitive payment credentials, such as complete card numbers, CVV values, UPI PINs, or banking passwords, should be entered only through the authorized payment provider's secure interface and must never be shared with IBS9 through email or customer support channels.

11. Information Sharing and Disclosure

IBS9 does not sell users' personal information to third parties. We may share limited information with trusted service providers, technology partners, payment gateways, hosting providers, cloud infrastructure providers, authentication services, and communication service providers where necessary to operate and deliver our services. Such sharing is limited to legitimate operational requirements and is subject to appropriate contractual, technical, or legal safeguards. Information may also be disclosed where required by applicable law, court orders, regulatory authorities, or lawful government requests.

12. Third-Party Services and External Links

Our platform may integrate with or contain links to third-party services, websites, payment providers, communication platforms, or external applications. These third-party services may have their own privacy policies and data handling practices. IBS9 does not control the privacy practices, security standards, or content of external services. Users are encouraged to review the applicable privacy policies before sharing information with third-party platforms.

13. Data Storage and Security

We implement reasonable technical and organizational security measures designed to protect personal information against unauthorized access, disclosure, alteration, destruction, or misuse. These measures may include access controls, authentication mechanisms, encrypted communication, secure infrastructure, database permissions, monitoring, and other security practices appropriate to the nature of the information. However, no internet-based service or electronic storage system can be guaranteed to be completely secure, and IBS9 cannot guarantee absolute protection against every possible security threat.

14. Data Retention

IBS9 retains personal information and user-generated content for as long as reasonably necessary to provide services, maintain user accounts, preserve transaction records, resolve disputes, enforce agreements, maintain security, and fulfil applicable legal or regulatory obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected. Where information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements and legitimate business needs.

15. User Rights and Privacy Choices

Subject to applicable laws, users may have the right to request access to their personal information, seek correction of inaccurate or incomplete information, request deletion of eligible personal information, withdraw consent where processing is based on consent, and raise concerns regarding the handling of their personal data. Such requests may be submitted through our official customer support email. We may need to verify the identity of the requesting user before processing any privacy-related request.

16. Account Closure and Data Deletion Requests

Users who wish to close their IBS9 accounts or request deletion of eligible personal information may contact our support team at support@ev11.in. Upon receiving a valid request, we will review and process it in accordance with applicable laws and operational requirements. Certain information may need to be retained for legal compliance, financial recordkeeping, dispute resolution, fraud prevention, or other legitimate purposes. Account closure does not automatically guarantee the immediate deletion of every associated record.

17. Children's Privacy

IBS9 is primarily designed for teachers, educators, tutors, coaching institutions, and educational professionals. Our platform is not intentionally designed to collect personal information directly from children without appropriate authorization. Educational users and institutions must ensure that any personal information relating to students or minors submitted through the platform is handled with appropriate parental or guardian consent, institutional authorization, and compliance with applicable child data protection laws. Users should avoid uploading unnecessary identifying information about minors.

18. Data Processing and Cross-Border Transfers

Depending on the technology infrastructure and third-party service providers used by IBS9, user information may be processed or stored on servers located in India or other jurisdictions. Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is conducted in accordance with applicable data protection requirements and appropriate safeguards.

19. Marketing and Communication Preferences

IBS9 may send users essential service notifications, account verification messages, payment confirmations, security alerts, subscription updates, and customer support communications. Where permitted by applicable law and based on the appropriate consent or lawful basis, we may also send information about new features, product updates, educational services, and promotional offers. Users may opt out of non-essential promotional communications by following the available unsubscribe instructions or contacting our support team. Essential transactional and security communications may continue where necessary.

20. Data Breach and Security Incident Management

If IBS9 becomes aware of a personal data breach affecting user information, we will assess the incident and take reasonable steps to contain, investigate, and mitigate its impact. Where required by applicable laws or regulations, we will provide notifications to affected users and relevant authorities within the prescribed timelines. We may also implement additional security measures to prevent similar incidents in the future.

21. Changes to This Privacy Policy

IBS9 may periodically update this Privacy Policy to reflect changes in our services, technology infrastructure, data processing practices, business operations, or applicable legal requirements. Any revised version will be published on our official website with an updated revision date. Users are encouraged to review this page periodically to remain informed about how their information is handled. Continued use of the platform after an updated policy becomes effective will be subject to the revised policy, to the extent permitted by applicable law.

22. Applicable Laws and Regulatory Compliance

This Privacy Policy shall be interpreted in accordance with the applicable laws and regulations of India, including relevant provisions of the Information Technology Act, 2000, applicable rules, and the Digital Personal Data Protection Act, 2023, to the extent applicable and in force. IBS9 aims to handle personal information in a responsible and lawful manner and will comply with applicable data protection obligations.

23. Contact Information and Privacy Complaints

If you have any questions, concerns, complaints, or requests relating to this Privacy Policy, personal information, data security, or the processing of your information, you may contact IBS9 through the following official communication channels.

Organization: IBS9 Educational Technologies

Business Address: 19, Vivekananda Nagar, Belgharia, Kolkata – 700056, West Bengal, India.

Official Email: info@ev11.in

Customer Support Email: support@ev11.in

WhatsApp Support: +91 9433327201

For privacy-related requests or complaints, users are encouraged to use the subject line "Privacy Request" or "Data Protection Complaint" when contacting our support team. We will review and respond to requests in accordance with applicable legal requirements.

24. Consent and Acknowledgement

By accessing, registering with, or using IBS9 Intelligent Question Paper Studio, you acknowledge that you have read and understood this Privacy Policy and understand how your information may be collected, used, processed, stored, and disclosed as described herein. Where consent is required by applicable law, IBS9 will seek such consent through an appropriate mechanism. You may exercise your applicable privacy rights by contacting our official support team.

Operated by IBS9 Educational Technologies

Last Updated: 15 November 2026